Terms & conditions
These terms explain the practical foundations of using the Muse & Moonlight website and working with Jamie-Lee. Nothing here limits rights that cannot be excluded under Australian Consumer Law.
These terms apply when you use the Muse & Moonlight website, booking forms, payment links or services. Muse & Moonlight is based in Western Australia and provides premium hair extension consultations, extension services, care support and related retail products.
New clients start with an initial consultation so Jamie-Lee can understand goals, hair history, colour, suitability, timing and likely investment. Available weekday consultations selected through the calendar are confirmed when the form is successfully submitted. Weekend submissions are enquiries and require Jamie-Lee to arrange a time with you.
Website prices are guides unless stated otherwise. Final pricing depends on your consultation, hair goals, grams of hair, colour work, maintenance needs, service timing and add-ons. The initial consultation is usually $150 and is currently reduced to $50 unless waived. Larger extension appointments may require a deposit after consultation; the amount and due date will be confirmed directly.
Please give as much notice as possible if you need to reschedule. Short-notice cancellations, no-shows or repeated changes may affect whether a consultation payment or deposit is transferred, retained or applied to a future appointment. Muse & Moonlight may reschedule for illness, safety, supplier delay, unsuitable hair condition, incorrect booking information or events outside reasonable control.
Extension work is customised. Results depend on natural hair, colour history, hair health, aftercare, lifestyle and maintenance. Jamie-Lee may recommend a different service, a staged plan or no extension service if that is the safer option. You agree to provide accurate information relevant to your hair and service.
You are responsible for following aftercare advice, using suitable products, brushing and styling safely, and returning for maintenance within the advised timeframe. Damage caused by incorrect care, late maintenance, unsuitable products, heat misuse or third-party services may not be treated as a service fault.
Retail products should be used as directed. If a product appears faulty, damaged or incorrect, contact us promptly with details and photos where relevant. Your rights under Australian Consumer Law continue to apply.
We may ask whether you are open to appointment photos or filming. Content is used for marketing or social media only where consent has been given. You can say no. If you share inspiration images, you confirm you have the right to share them for consultation and service planning.
Payments may be processed by Stripe or another provider. SMS may be sent through Twilio. Analytics and advertising measurement may be provided by Google and Meta. Those providers process information under their own terms and privacy notices.
You must not misuse the website, interfere with security, submit false information, upload harmful material or use the site in a way that disrupts the service.
Nothing in these terms excludes, restricts or modifies consumer guarantees, rights or remedies that cannot be excluded under Australian Consumer Law.
These terms may be updated as the business, booking flow or services change. For questions about a booking, payment, quote or these terms, email jl@museandmoonlight.com.
Ready when you are
Choose an available consultation in a few easy taps. Jamie-Lee will use the appointment to understand your hair, colour and goals before any extension work is planned.